We believe that customer service is the key to success and thats why our customer support team is available 24/7 to answer your questions and help you get the most out of your services at Pingvist networks!

To satisfy the customer requirements we have several support services launched.

Communication system
Communication is essential to a healthy relationship because you need to know what we are planning to do and when we plan to do it. That includes scheduled maintenance as well as server, system and network upgrades. Network issues that might affect your server, security issues, and much more. To keep you informed, we have an advanced ticket system which is designed to notify you and your team about the issues which affect you and your services.

HelpDesk system
Pingvist ticket system was launched to be in touch with our customers and provide the fastest respond on all inquiries. We strive to be prompt, courteous and accurate with our ticket responses. Every ticket is archived with your client record for later review and for us to keep an eye out for unusual activity on your account.

Billing & Sales system
Billing issues including: Sales, New services purchasing, Payments, Invoices, Billing System and Order Processing.

Documentation
Extensive support documentation is available inside the customer area.